ECC COVID-19 STUDENT SUPPORT
ECC has a range of support services for our students, and in response to the COVID-19 situation, ECC services are moving to an online (virtual) environment.
ECC understands you may need help to continue with your studies and you may be facing financial hardship. ECC has put in place a range of support services.
Our students may access one or more of the support services available. We remind you that some support services require evidence of hardship to be presented with the application and the assessing panel reserves the right to reject applications which do not meet ECC’s COVID-19 Financial Hardship Support Scheme criteria.
Assistance from Student and Academic Services team (SAS)
Student and Academic Services team members remain available to provide support to all students. You can contact the team by:
- Phoning 08 6279 1105
- Joining the virtual Welcome Centre (online): ID: 925-226-1969 (https://zoom.us/download)
- emailing firstname.lastname@example.org
ECC understands some students may have restricted access to laptops and computers. We remind you that you have access to ECU’s computers and free Wi-Fi network from 8am to 8pm daily. Computers are limited and only available from these locations:
- ECU Library Joondalup Campus only, at building 31, 270 Joondalup Drive, Joondalup.
- ECU eLab Joondalup Campus, at building 31, 270 Joondalup Drive, Joondalup.
- ECU eLab Mount Lawley Campus, at building 10, 2 Bradford Street, Mount Lawley.
Please remember to follow strict social distancing rules when leaving your home, when travelling and when on campus. Wash your hands regularly.
Virtual studies require greater use of your internet (data download/upload). We suggest you contact your mobile phone and internet provider to ask if they are offering any data upgrades to students studying from home.
If you are feeling stressed or anxious, please reach out to ECC’s Student Counsellor, Amber Rocher, for a free and confidential meeting. Simply send an email to: email@example.com.
Financial assistance through ECC
ECC understands that students are facing financial hardship and we are committed to doing everything we can to help. That’s why ECC have developed a range of measures to provide financial assistance to our students.
Refunds for ECU parking permits
You may not need on-campus parking right now. ECU is offering a 50 per cent refund on Full Year parking permit cancellations received after 7 April and before 31 August. For more information, contact ECU Parking and Security at firstname.lastname@example.org
Students on Instalment Plans with outstanding fees in Trimester 1, 2020
ECC normally charges a late payment fee for Tuition Fees not received by the due date of 20-MARCH-2020. The due date has been extended to 12-JUNE-2020 and late payment fees will not be charged for Trimester 1, 2020.
ECC COVID-19 Financial Hardship Support Scheme
ECC wishes to support students experiencing severe financial hardship by considering options to ensure safe housing arrangements, food on the table and to remain enrolled and studying. We have established a financial support scheme for eligible students. If you are experiencing severe financial hardship and need support with your accommodation, purchasing food and/or paying bills, please complete the “ECC COVID-19 Financial Hardship Support Application” (download the form here or go to Moodle > eCafe’ > Student Support).
If you need assistance with completing and/or submitting the application, please email: email@example.com or call us on 08 6279 1100.
Once completed, an ECC representative will contact you to discuss your circumstances in detail, before your application is considered by the assessing panel. You will be asked to supply evidence of hardship, receipts or other appropriate evidence. We remind our students that the ECC COVID-19 Financial Hardship Support Scheme is for students experiencing severe financial hardship and every case will need approval from the assessing panel. Students do not automatically qualify for assistance and support measures put in place by ECC. The assessing panel reserves the right to reject applications which do not meet ECC’s COVID-19 Financial Hardship Support Scheme criteria.
Additional information about COVID-19 for international students
If you do not speak English as a first language, StudyPerth, the WA Office of Multicultural Interests and SBS online portal provides translated resources, and education and health advice. The wa.gov.au website is the best place to find up-to-date and accurate advice and information.
StudyPerth is collating information to support international students. Sign up to their newsletter or Facebook group to ensure you stay up-to-date with job opportunities and other assistance.
Mental Health Support
Take a look at the Australian government's support site for COVID-19 which has some great tips on staying positive.
If you need additional assistance reach out ECC’s Student Counsellor by email: firstname.lastname@example.org or by calling 08 6279 1100.
You can also call services including Lifeline on 13 11 14.
Stay connected online
There are many ways you can remain in contact with other students and ECC staff members:
- Time2chat, an ECC zoom session to just come into the online room and talk to your friends, you can come and go into this Zoom session as you wish.
Daily, 3pm to 3.30pm: https://navitas.zoom.us/j/844936619
Daily, 7pm to 7.30pm: https://zoom.us/j/6611761449
- Time2study, an ECC zoom session to ask any questions on your studies, get clarity on your studies, just have a chat an ECC Academic representative. Daily, 12.30pm till 1pm: https://navitas.zoom.us/j/591501220
- Time2excercise, an ECC workout zoom session, daily, 12.45pm to 1.30pm (come and go as you want): https://navitas.zoom.us/j/2808827005
- ECC Current students Facebook: https://www.facebook.com/groups/ECCstudents/
Financial assistance for students receiving social security through Centrelink
To students with Australian nationality or Permanent Residency the Australian Government has announced several economic stimulus packages to support people receiving social security, including students on Austudy, Abstudy, Youth Allowance, JobSeeker (formally Newstart), parenting and other allowance payments.
If you are already receiving a payment, the additional benefits that you are eligible for will be automatically paid to you.
- A one-off $750 payment to people on a wide variety of social security payments and concession cards, due in April
- An additional $550 ‘coronavirus supplement’ per fortnight for six months for recipients of Austudy, Abstudy, JobSeeker (formerly Newstart), Youth Allowance, sickness, parenting, partner and farm household allowance payments
- A second $750 one-off payment for all recipients of the first payment from July, provided they are not also receiving the additional coronavirus supplement to their regular payment
Additionally, you will continue to receive your Centrelink payments if the College is asked to close or reduce your study load. More information is available directly from Services Australia.